Shipping policy

DELIVERY COSTS (Reference only, final cost will be confirmed upon ordering)
Delivery fee is based on one cooler bag, which can usually fit up to two cakes (size permitting)

Kowloon 九龍灣 $70
Wong Tai Sin/Diamond Hill 黃大仙,鑽石山 $70
Kwun Tong/Lam Tin/Choi Hung 觀塘,藍田,彩虹 $80
Kowloon Tong 九龍塘 $90
Yau Tong/Lei Yue Mun 油塘,鯉魚門 $100
Yau Tsim Mong 油尖旺 $110
Kowloon City/Hung Hom/Whompoa  九龍城 紅磡 黃埔 $110
Sha Tin 沙田 $110
North Point to Wan Chai 北角至灣仔 $120
Sham Shui Po - Mei Foo 深水埗至美孚 $120
Tsuen Wan to Kwai Ching 荃灣葵青 $120
Ma On Shan 馬鞍山 $120
Tseung Kwan O/Hang Hau/Po Lam 將軍澳 $120 
Lohas Park 康城 $130
Quarry Bay to Shau Kei Wan 鰂魚涌至筲箕灣 $130
Hang Fa Tsuen to Chai Wan 杏花邨至柴灣 $140
Tai Po 大埔 $140
Admiralty to Sheung Wan 金鐘至上環 $150
Sai Ying Pun to Kennedy Town 西營盤至堅尼地城 $160
Yuen Long/Tuen Mun/Tin Shui Wai 元朗,屯門,天水圍 $160
North District 北區 $160
Wong Chuk Hang to South Horizons 黃竹坑至海怡半島 $170
Tung Chung 東涌 $190

No delivery to outlying islands and restricted areas including but not limited to Discovery Bay, Sha Tau Kok, Lok Ma Chau, etc.  Please enquire via WhatsApp 5239 5198 if your desired delivery area is not listed above.

*Surcharges may apply for last-minute delivery requests, and/or certain timeslots (such as early morning prior to 8am, or after 10pm)

 

DISCLAIMER: 

At Bien Caramélisé (Caramel Doré), we package every pastry with meticulous care to ensure it arrives to you in perfect condition. However, as we rely on third-party delivery services, we cannot be held responsible for damage, loss, or delays that occur once the courier accepts your order.

Important to note:
• Responsibility transfers to the delivery service once they scan and accept your package
• We cannot control courier handling, traffic, weather, or recipient availability
• Please inspect your order immediately upon delivery
• Report any visible damage to the delivery personnel right away
• Contact us within 2 hours of delivery with any concerns

By placing your order, you acknowledge acceptance of these delivery terms.